Customer Engagement: Why It Matters In This Pandemic Era?
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In an era of pandemics like COVID-19, this year has been different from the past. Storefronts went digital, kitchen tables turned into conference rooms, and how we live, work, and shop has turned upside down. What hasn’t changed totally for businesses is outstanding customer engagement. According to the current scenario, 80 percent of consumers revealed that both the businessmen and their client experience remain as important as their products. How to deliver those differentiated customer support services transformed as life moved online and economic uncertainty moved in. The latest customer report, according to Forbes, indicates that 15,000 consumers and business buyers provide invaluable insights for business leaders navigating their paths back to growth. To take the discussion deep, some of the pointers that came to mind that can increase customer interactions are as follows:. Earning trust pays dividends. Empathetic, unified teams build differentiated engagement. Corpo...