Few important tips to stop sudden customer attrition
It is always believed that a business becomes successful when it doesn’t have too many unhappy customers. Customer attrition level is proportional to whether your business attains great heights or success. To follow a customer retention policy, all you need to do is reduce the customer churn rate. All you need to do is address customer churn. What is a Customer Churn? It has a impact on your business as it lowers your percentage of profit and revenues. Before diving deep into our discussion, all we need to do is understand some basic concepts like customer churn. Customer churn is often calculated by the number of customers who tend to leave your company during a given time. The churn rate indicates how your business is performing in keeping customers by your side. Now one question that often comes to mind is: Why does the churn rate matter so much from the business point of view? The answer to your question is, as it costs too much for customers to s...